Shipping & Return Policy

"Unveil your inner radiance with us, where sophistication meets affordability in our exquisite collection of real-look-alike Jewellery."

Shipping & Return Policy

Shipping Information
All orders (domestic & international) are shipped within 2-10 working days. In case of unusual delays, you will be notified.

For any products that are handmade or customised, production times may vary – same are mentioned on the product pages.

Delivery time ranges from 2-5 days after dispatch for all orders. Allow 2-3 days extra for international orders.

We use reputed courier partners like Blue Dart, Delhivery, DTDC, Xpressbees for Domestic & Fedex, Aramex, UPSC or DHL for International shipping – tracking details are shared in your email ID or WhatsApp number after the order is dispatched.

Domestic shipments
Free shipping for all pre-paid orders within India.
COD is available with an extra charge of Rs. 100/-

International shipments
Free international shipping on orders above US$ 1,000, For orders below US$1,000 a standard shipping charge starts from US$ 20

Please be advised that while we strive to provide accurate information regarding taxes and duties applicable to your order, it's important to note that local authorities within your own country may impose additional charges that are beyond our control and cannot be anticipated or calculated by us. Therefore, you, as the customer, will be solely responsible for any such charges, taxes, or duties imposed by your local authorities. We strongly advise our customers to familiarize themselves with all rules and regulations regarding imports within their country before placing an order

COD not available for international orders currently. We cannot initiate refunds outside India or arrange for return parcel. In case of approved exchange, the customer will have to arrange for the parcel to be sent back to origin at their own expense.

For any queries you can call us on +91 93150 24196 or email info@queensjewels.in

Return / Exchange Policy

At Queens Jewels, our priority is to provide you with a memorable experience and ensure your complete satisfaction. To offer you peace of mind, we have an updated return policy that prioritises transparency and protects your rights as a valued customer.

We accept returns or exchanges for faulty, defective, or misrepresented items. To ensure a smooth process, please note the following:

1. Unboxing Video Requirement

For a return or exchange to be eligible, we kindly request customers to record an unboxing video at the time of receiving the product. This video should clearly show the product, its packaging, and the identified issue.

2. Notification Period

Any concerns regarding faulty or defective products must be brought to our attention within 24 hours of receipt. Unfortunately, requests received after this period will not be eligible for return or exchange.

3. Condition of the Product

Items must be unused, in their original condition, and with the complete packaging as received to qualify for a return or exchange.

In case of return, refund will be processed within 3-4 working days of receipt of product back at our warehouse. Payment will be credited to your original payment method.

Please note that we do not accept returns or exchanges for change of mind.

We appreciate your understanding and cooperation in helping us provide the best possible service. If you have any questions or need further assistance, don’t hesitate to contact our customer care team.

Your satisfaction is at the heart of everything we do! ❤️

Shipping & Return Policy

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